Mobilicare

Privacy Notice

This notice explains what personal data we collect when you enquire or book, why we need it, who sees it, and the rights you have over it under Malaysia's Personal Data Protection Act 2010 (PDPA).

Last updated: 29 August 2026

1. Who is responsible for your data

Mobilicare, a trading name of Jom Makcik Sdn Bhd (1516281U), is the data user responsible for the personal data described here. You can reach us using the details in section 9.

2. What we collect

When you contact us or make a booking, we typically collect:

  • Who you are — name, phone number, email address, and whether you are booking for yourself or someone else.
  • The journey — pickup and drop-off addresses, date and time, and any appointment details you choose to share.
  • Access and care needs — the type of wheelchair or mobility equipment, whether the passenger can transfer to a seat, and anything you tell us about a condition that affects the journey.
  • What we exchange — the WhatsApp or email conversation itself, so we have a record of what was agreed.

Health and disability details are sensitive personal data under the PDPA. We ask for them only where they change how we plan a journey — which vehicle to send, how much time to allow, what help to bring — and we do not ask for a diagnosis or medical records.

3. How we use it

  • To answer your enquiry and give you a price.
  • To plan, assign and carry out the booking, including matching the right vehicle and driver.
  • To contact you about a trip that is being arranged or is under way.
  • To keep our own records of bookings, and to handle any complaint or dispute.
  • To meet legal, insurance and safety obligations.

We do not sell your personal data, and we do not use it for advertising or profiling.

4. Your consent

We rely on your consent to process the personal data you give us, including the sensitive data in section 2. Giving it is voluntary — but if you withhold details about access needs, we may not be able to send a suitable vehicle or accept the booking safely.

You can withdraw your consent at any time by contacting us. Doing so stops us using your data going forward; it does not affect a journey already carried out, or records we must keep for legal reasons.

5. Who we share it with

Your details are shared only with the people who need them to deliver your booking:

  • The driver or concierge companion assigned to your trip — they see the journey details and any access needs relevant to it.
  • A partner hospital, clinic or organisation, where the booking was arranged through them.
  • Service providers who help us operate, such as our email provider.
  • Authorities, insurers or legal advisers, where the law requires it or where we need to defend a claim.

Where our providers store data outside Malaysia, we take reasonable steps to ensure it is given comparable protection.

6. This website

This site does not use analytics, advertising, or third-party tracking scripts, and it sets no tracking cookies. Nothing on these pages is loaded from another company.

Enquiries reach us by WhatsApp or email rather than being stored on this website. Our hosting provider keeps standard server logs, which may include IP addresses, for security and reliability.

The booking journey on this site is a demonstration: it runs entirely in your browser, nothing you type into it is transmitted to us, and nothing is saved.

7. How long we keep it

We keep booking records for as long as we need them to run the service, deal with questions or complaints that follow a trip, and meet our legal and insurance obligations. When data is no longer needed for those purposes, we delete it or stop it identifying you.

8. Your rights

Under the PDPA you may ask us to:

  • give you access to the personal data we hold about you;
  • correct it if it is inaccurate, incomplete or out of date;
  • limit how we process it, including for a particular purpose; or
  • stop processing it, by withdrawing your consent.

Write to us using the details below and we will respond within the period the PDPA allows. We may need to confirm your identity first, particularly where the request concerns someone else’s data. If you are not satisfied with our response, you may complain to the Personal Data Protection Commissioner of Malaysia.

9. Contact us

For anything in this notice, including a request about your data:

10. Changes to this notice

We will update this notice as the service changes — for example if we begin taking bookings or payments through this website. The date at the top shows when it last changed.