Compassionate Transportation
Safe, comfortable door-to-door travel for patients, senior citizens and persons with disabilities who need extra care on the way.
Book this service
Our Compassionate Transportation service provides safe, comfortable and reliable door-to-door travel for patients, senior citizens and persons with disabilities who require additional care throughout their journey.
Each trip is handled with patience, dignity and close attention to the passenger’s individual needs. Our drivers are trained in Basic Life Support, enabling them to provide appropriate assistance and respond confidently should an emergency arise.
Users can select their preferred driver when booking the service. Driver profiles—including relevant details, customer ratings and rankings—are provided to help users and families make informed choices and feel more confident about every journey.
Whether travelling to a medical appointment, care centre, therapy session or another important destination, passengers and their families can expect a supportive and well-coordinated experience. Service charges are calculated based on the distance travelled and the duration of assistance required.
How to book
Book your Compassionate Transportation service easily through the Mobilicare website or mobile app. Reservations must be made at least 12 hours and up to three days before your journey.
Enter your journey details
Provide the pick-up location, destination, travel date and time, passenger information, and any assistance required.
Review your quotation
The system will calculate an estimated fare based on the distance and expected service duration.
Choose your driver
Review the available drivers, including their profiles, ratings and rankings, before selecting your preferred provider.
Confirm and communicate
Once confirmed, you will receive booking reminders. You may contact the service provider through our secure internal messaging system to discuss mobility assistance, accessibility needs or other requirements.
Manage your booking
A cancellation option is available through the website or app, subject to the applicable cancellation terms.
Track the journey
Live tracking begins when the driver arrives for pick-up, allowing you to follow your own journey or monitor a dependant’s journey for added reassurance.
Payment and ride protection
The fare will be charged at the beginning of the journey. You may also purchase optional ride insurance for additional protection and peace of mind.
Journey completion
After the journey, you will receive a final notification detailing any additional charges, such as tolls, parking fees or extra service time.
We encourage you to share your feedback after every journey. You can also save a journey or driver as a favourite, making future bookings faster and more convenient.
Cancellation terms
These terms apply to this service. Every service’s terms are also collected on the Terms & Conditions page.
Users may cancel a confirmed booking through the Mobilicare website or mobile app. Any applicable refund or cancellation fee will be displayed before the cancellation is confirmed.
- More than 12 hours before pick-up: Cancellation is free of charge, and any payment collected will be fully refunded.
- Between 6 and 12 hours before pick-up: A cancellation fee of 25% of the estimated fare may apply.
- Less than 6 hours before pick-up: A cancellation fee of 50% of the estimated fare may apply.
- After the driver has started travelling to the pick-up location: The booking may become non-refundable, and reasonable costs already incurred—including tolls or parking—may be charged.
- Passenger no-show: If the passenger cannot be contacted or does not arrive within the stated waiting period, the booking may be treated as completed and the full estimated fare may be charged.
If Mobilicare or the assigned driver cancels the booking, the user may choose a replacement driver, reschedule the journey or receive a full refund.
Refunds will be returned to the original payment method and may take several business days to appear, depending on the payment provider. Optional insurance or third-party fees may be subject to separate refund conditions.
Cancellation charges may be waived in exceptional circumstances, including a medical emergency, hospital admission or other verified event. Supporting documents may be requested.
Mobilicare will inform the user of all applicable charges before the cancellation is finalised. By confirming a booking, the user acknowledges and accepts these cancellation terms.
Other services
- 02
Medical Concierge
A trained concierge accompanies you through a healthcare visit — registration, navigation, medication and updates to family.
- 03
Wheelchair-Accessible Vehicle
Specially equipped vehicles with lifts and ramps, so passengers can travel safely seated in their own wheelchair.
- 04
Non-Emergency Ambulance
Connects you with qualified ambulance providers for medically supervised, non-emergency patient transport.
Ready to travel safely and comfortably?
Book a driver, a medical concierge, or a wheelchair-accessible vehicle for your next journey.