Wheelchair-Accessible Vehicle
Specially equipped vehicles with lifts and ramps, so passengers can travel safely seated in their own wheelchair.
Book a WAV
Mobilicare’s Wheelchair Accessible Vehicle service provides safe, comfortable and dignified transportation for wheelchair users, senior citizens, persons with disabilities and individuals with limited mobility.
Our specially equipped vehicles allow passengers to board and travel while remaining safely seated in their wheelchairs. Every vehicle includes wheelchair restraint systems and passenger safety belts to provide stability and security throughout the journey.
Users can choose a vehicle according to their mobility needs and preferred boarding system:
- Chair lift: Assists passengers in transferring safely into the vehicle using a powered mobility seat.
- Access ramp: Provides a gradual entry path for manual and powered wheelchairs.
- Hydraulic lift: Raises the passenger and wheelchair securely into and out of the vehicle, making it suitable for users who require additional support.
Vehicle availability may vary according to location, wheelchair dimensions, combined passenger and equipment weight, and the assistance required. Users should provide accurate wheelchair and mobility information when booking so that a suitable vehicle can be assigned.
Trained drivers assist passengers with boarding, securing the wheelchair and alighting safely at their destination. Door-to-door assistance is available for journeys to hospitals, medical appointments, rehabilitation centres, care facilities, workplaces, social activities and other destinations.
Users and families can arrange a journey through the Mobilicare website or app, select an available provider and communicate specific mobility requirements before pick-up. Live journey tracking and service updates provide added reassurance, particularly for family members monitoring a dependant’s travel.
This is a scheduled, non-emergency transportation service and is not a replacement for an ambulance or emergency medical care. In a medical emergency, users should contact the appropriate emergency services immediately.
How to book
Book a WAV journey through the Mobilicare website or mobile app at least 12 hours and up to three days before travelling.
Enter the pick-up location, destination, date, time and passenger details. Select the required vehicle access system—chair lift, access ramp or hydraulic lift—and provide information about the wheelchair’s type, dimensions and weight, together with any additional assistance required.
The system will display an estimated quotation and a list of suitable available vehicles and drivers. After making a selection, the user will receive a booking confirmation and scheduled reminders. Additional requirements may be discussed with the provider through Mobilicare’s internal messaging system.
At pick-up, live tracking will begin so users or authorised family members can monitor the journey. Payment is charged at the beginning of the service, with optional insurance available for additional protection.
After the journey, users will receive a completion notice detailing any additional charges, such as tolls, parking or extended duration. Users are encouraged to provide feedback and save a preferred vehicle or driver for easier future bookings.
Cancellation terms
These terms apply to this service. Every service’s terms are also collected on the Terms & Conditions page.
Users may cancel a confirmed Wheelchair Accessible Vehicle booking through the Mobilicare website or mobile app. Any applicable cancellation charge will be displayed before confirmation.
- More than 12 hours before pick-up: No cancellation fee will apply, and any eligible payment will be fully refunded.
- Between 6 and 12 hours before pick-up: A cancellation fee of 25% of the estimated fare may apply.
- Less than 6 hours before pick-up: A cancellation fee of 50% of the estimated fare may apply.
- After the driver has begun travelling to the pick-up location: The booking may become non-refundable. Costs already incurred, including tolls or parking, may also be charged.
- Passenger no-show: If the passenger cannot be contacted or is not ready within the stated waiting period, the full estimated fare may be charged.
Users must provide accurate information about the wheelchair type, dimensions, weight, passenger requirements and preferred access system. If the journey cannot proceed safely because the information provided was incomplete or inaccurate, the booking may be treated as a late cancellation.
If Mobilicare or the assigned provider cancels the booking, the user may choose a suitable replacement vehicle, reschedule the journey or receive a full refund.
Cancellation fees may be waived or reduced in exceptional circumstances, such as a medical emergency, hospital admission or cancellation by a healthcare provider. Supporting information may be requested.
Approved refunds will be returned to the original payment method. Processing times depend on the relevant bank or payment provider. Insurance premiums and third-party charges may be subject to separate refund conditions.
By confirming a WAV booking, the user acknowledges and accepts these cancellation terms.
Other services
- 01
Compassionate Transportation
Safe, comfortable door-to-door travel for patients, senior citizens and persons with disabilities who need extra care on the way.
- 02
Medical Concierge
A trained concierge accompanies you through a healthcare visit — registration, navigation, medication and updates to family.
- 04
Non-Emergency Ambulance
Connects you with qualified ambulance providers for medically supervised, non-emergency patient transport.
Ready to travel safely and comfortably?
Book a driver, a medical concierge, or a wheelchair-accessible vehicle for your next journey.