Adaptation & Modification

These terms apply to vehicle adaptation and modification services found or arranged through the Mobilicare platform, operated by Jom Makcik Sdn. Bhd. (“Jom Makcik”).

By requesting or purchasing a service, the vehicle owner agrees to these terms and to any separate quotation, warranty and service agreement issued by the selected modification company or garage (“Service Provider”).

Mobilicare is a platform that helps users identify and connect with independent companies and specialist garages providing vehicle adaptation and modification services.

Unless expressly stated otherwise, Jom Makcik:

A provider’s listing, verification, certification or completion of Mobilicare training does not replace statutory approval and does not constitute a guarantee of workmanship, continued compliance or suitability for a particular user or vehicle.

Services may include wheelchair ramps and lifts, transfer seats, wheelchair restraint systems, hand controls, steering aids, pedal modifications and other accessibility adaptations.

All work is subject to an assessment of:

The vehicle owner must:

The owner must not permit an unqualified person to alter or repair the installed equipment.

The Service Provider will assess the vehicle and intended user before recommending a modification.

The quotation should identify the equipment, installation work, price, expected completion period, warranty and any excluded work. Additional work or charges require the owner’s approval.

Custom-made or specially ordered equipment may require a non-refundable deposit once procurement, fabrication or installation has commenced, subject to applicable law.

The Service Provider is responsible for completing the installation using suitable components, competent personnel and applicable safety procedures.

At handover, the provider should:

The owner should inspect and test the modification with the provider before accepting the vehicle.

Jom Makcik strongly urges every vehicle owner to submit the modified vehicle for inspection and testing by PUSPAKOM or another inspection body authorised by JPJ, and to obtain any approval required by JPJ before using the modification on public roads.

Where applicable, the owner must:

A vehicle owner must not assume that the modification is road-legal merely because installation has been completed. Failure to obtain a required inspection or approval remains the vehicle owner’s responsibility.

Any fault, defect, unusual movement, warning indication or equipment failure must be reported immediately to the Service Provider. The equipment should not be used until it has been inspected and confirmed safe.

The Service Provider is responsible for investigating complaints concerning its equipment, parts, installation and workmanship. Subject to the provider’s warranty and applicable law, the remedy may include repair, replacement, refund or compensation.

The owner must preserve photographs, invoices, inspection reports, damaged parts and other relevant evidence when making a claim.

The selected Service Provider is responsible for the quality, safety and legality of the modification services it performs and for addressing claims arising from defective parts, faulty installation, poor workmanship, misrepresentation or failure to follow agreed specifications.

Any claim for repair, replacement, refund, property damage, personal injury or other compensation arising from the Service Provider’s work must be made directly against that Service Provider and, where applicable, its manufacturer, supplier or insurer.

Jom Makcik is not responsible for defects, faulty workmanship, equipment failure, vehicle damage, injury, loss or regulatory non-compliance caused by an independent Service Provider. Jom Makcik does not undertake to pay compensation on behalf of that provider.

However, nothing in these terms excludes responsibility arising directly from Jom Makcik’s own negligence, fraud, wilful misconduct, breach of a mandatory legal duty or any liability that cannot lawfully be excluded.

Warranty coverage is provided by the Service Provider, equipment supplier or manufacturer according to its written warranty terms.

Warranty protection may be affected by:

The owner is responsible for arranging periodic inspection, servicing and maintenance at the recommended intervals. Passing an initial inspection does not remove this continuing responsibility.

Hand controls, steering aids and pedal modifications must be individually assessed and tested. The driver must possess the appropriate driving licence and comply with any medical, competency, licence endorsement or vehicle approval requirements.

Installation of driver controls does not itself confirm that a person is medically or legally fit to drive.

Before using a modified vehicle, the owner should provide full details of the modification to the motor insurer and obtain written confirmation of continued coverage where appropriate.

Jom Makcik and the Service Provider are not responsible for an insurer’s refusal or reduction of a claim resulting from the owner’s failure to disclose a modification.

Complaints should first be submitted to the Service Provider using the contact details shown in the booking or invoice.

The owner may also report the matter to Mobilicare. Jom Makcik may assist with communication, review the provider’s platform status or preserve relevant booking records, but this does not make Jom Makcik responsible for resolving or paying the underlying claim.

Serious safety concerns may be reported to JPJ, PUSPAKOM, the relevant consumer authority or another competent authority.

These terms are governed by the laws of Malaysia. Nothing in them removes any consumer right or remedy that cannot lawfully be excluded or restricted.